Network Operations Engineer

● Education: Bachelor's degree in Information Technology, Computer Science, or a

related field (or equivalent practical experience).

● Experience: 1–3 years of experience in a network operations, technical support, or

junior network administration role handling escalated environments.

● Foundational Networking: Strong understanding of core Layer 3 concepts (IPv4/IPv6

addressing, subnetting, static and dynamic routing protocols like OSPF, EIGRP, and

BGP, VRFs).

● Hardware & Cloud Exposure: Foundational knowledge or hands-on exposure to Cisco

IOS/NX-OS, Palo Alto PAN-OS, and cloud routing structures (e.g., AWS VPC, Azure

Route Tables, or Alibaba VPC routers). Relevant associate-level certifications (e.g.,

CCNA, PCNSA) or cloud fundamentals certifications are a plus.

● Incident Management & Tooling: Familiarity with incident management frameworks

and ITIL ticketing systems (e.g., Jira, ServiceNow). Experience with packet capture or

diagnostic tools is a plus.

● Documentation Skills: Exceptional technical writing and diagramming skills using tools

like Google G Suite, Confluence, or Lucidchart.

● Attributes: Calm under pressure, highly organized, process-oriented, with excellent

communication skills to interface with stakeholders during critical events.

● Familiarity with Terraform and GitLab for network infrastructure-as-code or version control is an advantage.