Network Operations Engineer

We are seeking a Network Operations Center (NOC) Engineer for a Swiss IT services provider supporting enterprise customers. The role is responsible for proactively monitoring and maintaining complex network infrastructures, managing incidents and changes, and resolving network-related issues to ensure service availability and performance. Strong expertise in networking technologies, a proactive mindset, and effective customer communication skills are essential for success in this position.

Responsibilities

• Proactive supervision and monitoring of complex network infrastructures in an enterprise environment
• Responsibility for incident and change management in the network sector
• Proactive tasks and preventive maintenance of customer infrastructures
• Tasks in the areas of firewalls (60%) & switching (30%), as well as WLAN, WAN and VPN (10%)
• Customer communication

Qualifications

• Bachelor's degree in Computer Science, Telecommunications, or any related course
• Minimum of 5+ years of experience as a Network Operations Engineer
• In-depth technical knowledge in the areas of perimeter security, routing & switching, VPN, TCP/IP and Wi-Fi
• Training or certifications from Fortinet (at least NSE4) and Cisco (at least CCNA) are advantageous
• Working methods in line with ITIL, as well as process-oriented thinking such as change management and planning maintenance windows
• A mindset geared towards preventive and proactive work
• Willingness to work evenings and nights
• ·Good English communication skills

Benefits

• Be part of an epic team that prioritizes your personal and professional growth
• HMO insurance coverage starts from the 1st working day.
• Vacation and sick leave credits (pro-rated) start from the 1st working day.
• Company-issued laptop included to ensure smooth and efficient work experience
• Earn rewards with our Employee Referral Program
• Enjoy flexible working time that align with the client's core hours
• Flexible work location, several office locations across Metro Manila and work-from-home (WFH)
• Access to free training, certification programs, and fun community/social activities
• Collaborate in an international, multicultural working environment