Network Operations Center Team Lead
Network Operations Center Team Lead
CallTek2-4 Years
- Posted 13 hours ago
- Be among the first 10 applicants
Job Description
- Regular status meeting with Manager and Supervisor/s to discuss goals and implement direction set for the team
- Monitor and submit reports about Team's performance progress on action plans communicated by management team
- Delegate tasks for tickets, dispatches and PICs to members and assist them for any job related inquiries
- Proactively works on tickets and responds to emails and urgent cases for all brands
- Oversee the team and make sure all brands are taken care of
- If no NOC agent is available, works on dispatch or PIC cases
- Works with Project Manager and Brand Leads for ticket scrubbing and sends hand off report before end of shift
- Access to updated policies and team performance
- Provide coaching, refresher, training, feed backing on quality failures and under performance
- Receive and provide feedback to Supervisor and Manager about objectives and action plans
- Feedback to Account Supervisor and Manager
- Facilitate team huddles and provides feedback to members
- Facilitate team socializations
- Tier 3 certification or industry standard certification, not limited to Cisco CCNA is required
- Minimum of 2 years on a Level 2 technical helpdesk experience
More Info
Key Skills
Tier 3 certification
About Company