Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 65,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
Job Description
As a Network Operations Center Specialist, you will:
Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.
- Resolve or escalate retail internet outage tickets, including engaging with internet service providers.
- Resolve or escalate corporate office and lab network outage tickets.
- Resolve or escalate Lab Management System (LMS) outage tickets.
- Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring. This would include, but is not limited to:
- Monitor and Restore primary or secondary internet connections in Meraki and Solarwinds
- Monitor and Restore WAP connections in Meraki
- Monitor and Restore traffic camera and security camera connections
- Monitor environmental alerts for select locations
- Engage in other regular network troubleshooting activities and resolve network connectivity issues
- Maintain the accuracy and integrity of the network documentation in Confluence
- Update Meraki Firmware.
- Update Meraki node details in Meraki Dashboard
- Update Meraki node details in Solarwinds
- Install patches and updates on AWS and LMS Windows Servers
- Participate in NOC continuous improvement activities as requested
- Perform these duties in a flexible fashion
- Investigate issues, resolve problems, and communicate status.
Requirements:
- A degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.
- Minimum of 1 year Network Operations Center experience with in-depth hands-on experience in managing switches, routers and firewalls.
- Knowledge in managing Meraki network solutions, including wireless (MR) and switching (MS)
- An understanding of the ITIL framework is a plus.
- Experience in creating, utilizing, and maintaining technical documentation. - Good English communication skills both verbal and written, are needed.
- Strong troubleshooting skills and experience with network monitoring tools such as solarwinds.
- Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
- Knowledgeable on windows servers
- Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
- Able to work under pressure to meet deadlines, ability to adapt to change.
- Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed.
- Must be familiar with industry-standard tools such as Wireshark in addition to a set of internal custom tools used in network management.
- Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules.
Work Schedule And Work Mode:
- Rotational shifts
- 5 days (onsite)
