Network Operations Center Engineer | Pioneer Team

Embrace the power of innovation with iOPEX Technologies. Join us now!

We are looking for awesome Network Engineer for our #iopexhappy@work team.

Core Responsibilities:

• After‑Hours Escalation & Incident Handling
• Act as the primary technical escalation contact for NOC/SOC incidents during non‑US business hours
• Perform deep triage of complex EV charging issues to determine:
• Backend vs charger vs site vs network root cause
• Severity, customer impact, and recovery path
• Stabilize incidents where possible and prepare clean hand‑off packages for US teams

System & Log Analysis

Review and interpret:

• OCPP message flows and charger logs
• IoT telemetry and heartbeat data
• Network traces, modem/SIM behavior, and connectivity anomalies
• Identify recurring patterns, systemic risks, or quality signals
• Quality & Engineering Feedback Loop
• Provide structured feedback to Engineering and QA on:
• Recurrent failure modes Charger/vehicle behavior
• Participate in weekly sync with NOC and Engineering and QA to review trends and lessons learned
• Operational Excellence & Triage Discipline
• Enforce proper triaging (traffic‑cop behavior) within the NOC:
• Ensure issues are categorized correctly
• Prevent premature or improper escalations
• Improve signal‑to‑noise ratio for Engineering
• Help refine escalation criteria, severity definitions, and runbooks

Qualifications

• At least 1 year of NOC or Network Engineer experience
• Good to excellent English communications skills
• Must be willing to work on a pre-dominantly Night/shifting schedule in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested Here are ways to reach us:

• Please make sure to complete this application form: https://linktr.ee/iopexph
• Send a message to 09178246345 (Yana)