Network Operations Center Engineer

NOC Engineer

Location: Onsite – BGC, Taguig

Shift: : 2 AM to 8AM EST | Rest days - Tuesday and Wednesday 

Job Summary:

Provide technical support and NOC operations for client environments, troubleshooting Windows, Active Directory, servers, networks, firewalls, and infrastructure while ensuring timely incident resolution and system availability.

Key Responsibilities

• Detect and analyze alarms and events to provide basic fault isolation and troubleshooting, and escalations to higher-tiered technical resources, where appropriate.
• Monitor and process event tickets on a first-come, first-serve basis, while being sensitive to the important of a timely reaction to events
• Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
• Establish effective lines of communication with the NOC and the service delivery teams/management to ensure cases are flagged that require immediate attention.
• Take ownership of documenting incidents, maintenance, and problem details in near real-time.
• Provide first level technical resolution for event tickets and alerts.
• Escalate first level infrastructure alerts to second tier NOC resources.
• Demonstrate problem solving skills that contribute towards the resolution of any issues that arise.
• Document solutions, processes, or procedures and present them in writing, verbally on the phone or in-person.
• Investigate, resolve, and/or escalate matters of significance pertaining to customer alerts and events.

Qualifications:

• 24x7 NOC/SOC experience, working for an MSP, MSSP, or internal enterprise teams.
• ITILv4 certification.
• Experience with ITIL Event Management, Incident Management, and Problem Management.
• A commanding grasp of the OSI model, and the ability to differentiate layers 1-4, including functional examples in each layer
• The ability to review, assess, and modify basic firewall rules
• Experience with public cloud networking (I.e. Azure, AWS, Google Cloud, etc)
• Layer 2 & 3 switching, VLANs, and Static IP routing experience
• A Bachelor's degree in Computer Science, Cybersecurity, or other tech-related degree.
• One, or more, of the following certifications: CompTIA Network+, Cisco CCNA, Cyber Ops, GIAC GSEC. 

Why Join IT by Design

• Career Growth – Build advanced Windows, AD, networking, and infrastructure skills with opportunities to progress.
• Global Exposure – Support international MSP clients and enterprise IT environments.
• Competitive Benefits – Day 1 HMO, life insurance, pet insurance, night differential, and WFO allowance.