Network Operations Analyst (Command Center Operations)

JOB DESCRIPTION:

The Network Operations Analyst is responsible for the operational readiness, monitoring, support, and restoration of Albertsons retail and backstage network 

environments. The role supports data and voice network infrastructure, partners with field services teams and vendors to restore services, and ensures timely incident 

resolution across stores, distribution centers, warehouses, and corporate locations. This position monitors network health, responds to incidents, coordinates escalations, and maintains accurate operational documentation.

JOB FOCUS:

• Monitor multi-platform network operations and production environments to ensure service availability

• Respond to alerts, incidents, and network-related issues within established service levels

• Analyze, troubleshoot, resolve, or escalate incidents and follow through to closure

• Monitor routers, switches, firewalls, load balancers, and access points using network management tools

• Coordinate with internal technology teams to identify and resolve network issues

• Engage and manage service providers to ensure timely resolution of outages and service disruptions

• Support enterprise projects including network upgrades, store turn-ups, turn-downs, and hardware replacements

• Provide technical support and customer service for network-related incidents and requests

• Maintain operational documentation, knowledge articles, and turnover records

• Support continuous improvement initiatives that enhance network reliability and operational effectiveness

JOB QUALIFICATION:

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and experience

• 1-2 years of NOC, Help Desk, or related technical support experience

• Network certifications or training such as CCNA, CMNO, or ECMS preferred

REQUIRED TECHNICAL SKILLS:

• Broadband, MPLS, CradlePoint, and cloud-managed networking technologies

• LAN/WAN networking protocols and concepts

• Cisco and Meraki network equipment

• Network monitoring and management tools

• Voice and telecom technologies including PBX, BCM, VOIP, and soft-phone solutions

• WiFi and Access Point support

• Meraki Dashboard administration

• UNIX, Linux, and Windows administration

• ISP and vendor engagement

• Palo Alto or similar firewall monitoring platforms

• ITIL concepts and service operations practices

• Event management tools and monitoring solutions

REQUIRED SOFT & OPERATIONAL SKILLS:

• Strong analytical and problem-solving skills

• Excellent written and verbal communication skills

• Customer service and stakeholder management capabilities

• Relationship-building and collaboration skills

• Ability to follow technical processes and procedures

• Strong attention to detail and documentation practices

• Self-starter with strong learning agility

• Risk assessment and mitigation mindset

• Ability to perform effectively in a fast-paced operational environment

WORK SCHEDULE & SETUP

• Night Shift: 9:30 PM – 8:30 AM

Disclaimer:

Philtech uses AI to assist with candidate screening, resume parsing, and interview support. Final hiring decisions should always involve human review and judgment. Personal information is securely managed in accordance with applicable data privacy laws and company policies and is used exclusively for recruitment purposes.