Network Infrastructure Operations Lead

Unleash your energy within! Be a part of the EDC Team!

. Ensure proactive monitoring and timely resolution of network alerts and performance issues
. Oversee patching, firmware upgrades, and configuration backups of network appliances
. Manage daily network health reports and escalate unresolved issues
. Coordinate with vendors and service providers for WAN circuit issues and infrastructure support
. Review change requests, risk assessments, and document change implementation
. Mentor Specialists and Analysts, reviewing troubleshooting techniques and SOP compliance
. Support after-office emergency response and critical incident resolution
. Participate in security reviews, technical audits, and compliance reporting
. Validate support coverage, on-call rotations, and ticket queue monitoring
. Lead capacity reviews, reporting, and service performance tracking
. Monitoring of daily operations across all remote site support activities

Qualifications:

. Bachelor's degree in IT, Communications, or related field.
. 5+ years in field support roles with 2+ years in supervisory capacity.
. Familiarity with firewall, wireless, router, and structured cabling.
. Proficient in operational environments and remote diagnostics.
. Willingness to travel and lead field deployment initiatives.

. Strong organizational skills, attention to detail, and eagerness to learn.