Network Engineer with CCNA

We are seeking a highly motivated and detail-oriented Network Engineer to provide enterprise-level network support to internal and external customers. The role is responsible for diagnosing and troubleshooting network-related hardware and software issues, maintaining optimal network performance, and supporting network implementation and enhancement projects.

The ideal candidate must have a strong technical background in Cisco technologies, a valid and verifiable Cisco Certified Network Associate (CCNA) certification, and relevant hands-on experience in network operations and support. Candidates should also demonstrate excellent problem-solving skills, attention to detail, and the ability to collaborate effectively across teams.

Key Responsibilities

• Provide first-level support for network-related issues, including WAN/LAN, wired and wireless connectivity, voice, and web conferencing, as well as network enhancement projects.
• Perform network device configuration, troubleshooting, and preventive maintenance semi-annually or as required.
• Assist in network-related activities, including pre- and post-implementation testing, hardware acceptance testing, user acceptance testing, and preventive maintenance of network devices.
• Monitor network infrastructure to ensure system availability and optimal network performance.
• Prepare reports on network performance, link utilization, response time, and network availability.
• Generate incident analysis using Cisco ACI, FSO, and DNAC solutions.
• Coordinate with support teams, stakeholders, end users, and service providers regarding service requests, incident escalations, and resolutions.
• Communicate network outages and technical issues and initiate the appropriate escalation process.
• Prepare incident reports documenting network outages, root cause analysis, and resolutions. Escalate issues to telecommunications service providers and Level 2 support teams while monitoring incident progress and ensuring compliance with Service Level Agreements (SLAs).
• Perform network operational tasks, including IT service management ticket updates, network monitoring, IP address management, network device inventory, and network diagram documentation.
• Manage administrative tasks and coordinate with end users regarding the scheduling, testing, and setup of video streaming and web conferencing services.

Qualifications

• Graduate of a four-year IT-related course or equivalent degree.
• Must have at least one (1) year of relevant hands-on work experience in network support, particularly in wired and/or wireless LAN environments.
• Must possess a valid and verifiable Cisco Certified Network Associate (CCNA) certification.
• Must have completed at least forty (40) hours of technical training related to computer networking within the last three (3) years.
• With practical experience in Cisco network device configuration, SD-WAN, video/web conferencing, network monitoring tools (e.g., WhatsUp Gold and Cisco Prime Infrastructure), and IT Service Management tools.
• Knowledgeable in the management and operation of Cisco ACI, FSO, and DNAC solutions.
• Strong troubleshooting, analytical, communication, and coordination skills.
• Ability to work collaboratively with technical teams, stakeholders, end users, and service providers.