Assure network connectivity at all times (LAN and WAN);
Perform daily status and network health monitoring of link and network equipment for NCR and Luzon sites;
Perform maintenance of network monitoring system such as, but not limited to, WhatsUp Gold and Packeteer PacketShaper;
Determine protocols and nodes that contribute to system slowdown and bottleneck within the network;
Identify potential problems, evaluate them and implement appropriate actions to resolve the problem;
Escalate network problems to the Manager Head, Network Administration after all possible solutions at her level have been exhausted;
Escalate to other concerned support groups such as DBA, Systems Administration, Information Security and Applications Development if problem found is not within the Department's control;
Provide initial coordination and follow-ups with service staff of Telco providers regarding reported troubled link during the first 4 hours of outage or first 8 hours of unstable connection; and,
Log daily network status and generates reports and submits to Manager Head, Network Administration for reference and documentation.
Telco & Network Equipment (Assigned Region/s)
Perform onsite setup of network equipment and link activation (IPVPN/VSAT/Wireless);
Provide support activities;
Occasional site inspection and/or survey for new sites or transferred sites if required;
Dispatch to site if replacement of managed equipment or onsite problem isolation is required;
Implement network equipment configuration and security per region through access-control lists, SSH access, correct login passwords, and AAA configurations; and,
Perform backup of network equipment configuration on a quarterly basis or as the need arises due to configuration changes.
Cabling/LAN
Inspect and perform testing of cable installations for new and transferred sites as may be required; and,
Conduct initial isolation of cabling problems at offices and escalates if problem requires cable re-installation.
Other Tasks
Assist in isolating IPSec/SSL-VPN related concerns/issues and escalates to the Manager Head, Network Administration in-charge unresolved matters;
Assist in isolating wireless access related concerns/issues and escalates to the Manager Head, Network Administration in-charge unresolved matters;
Research, evaluate, and conduct demo of new technology or equipment that may contribute to the enhancement of the network system;
Assist in cabling support and maintenance;
Assist in the maintenance of the telephone system and provides user support if needed;
Review summary of billing statements and requests for payment for leased lines and telephone lines prepared by Executive Secretary for Systems Operations prior submission to Manager Head, Network Administration for review and approval;
Prepare the weekly and monthly network availability reports and submit to both Manager Head, Network Administration for reference;
Comply with the required behavioral and grooming standards prescribed by the Company;
Always demonstrate professionalism in the workplace;
Always ensure compliance with company policies and procedures; and,
Perform other related duties that may be assigned from time to time.
Minimum Qualifications
Bachelor s Degree in Electronics and Communications Engineering, Computer Science or Computer Engineering or any related course
Experience in Cloud Platform/s (MS Azure/AWS/GCP)
Cisco Certification CCNA
Must have at least 2 years of relevant work experience
Knowledge in Cabling, installation and configuration of Cisco network equipment, relative experience with Telco system (Internet, IPVPN, PABX)
Familiarity with LAN analysis and network monitoring tools
