Network Engineer

At Probe CX, we are a leading customer experience (CX) and digital transformation organization connecting global brands with their customers through innovative technology, intelligent automation, and human-centered design. Operating across multi-site and 24/7 environments, our team thrives in an agile, tech-driven atmosphere focused on continuous technical excellence, collaboration, and growth.

Position Overview

We are seeking a Network Engineer to join our global IT Networks team in managing, optimizing, and supporting Probe CX's global enterprise network. In this role, you will handle end-to-end incident management, execute proactive maintenance, and collaborate on key network optimization projects across SD-WAN, SASE, and Zscaler environments.

Key Responsibilities

• Network Operations & Escalations: Support and manage Probe's enterprise global network, serving as a senior technical escalation point for NOC, Service Desk, EUC, and junior network engineers for end-to-end incident resolution.
• Maintenance & Risk Mitigation: Scope and execute corrective maintenance, perform quarterly patch management across network devices, and identify and mitigate risks associated with proposed network changes.
• Architecture & Security: Review and approve network designs for alignment with corporate standards, and enforce system security in compliance with Probe Security Policies and Business Management System (BMS) guidelines.
• Carrier & Project Management: Partner with third-party carriers to resolve issues, contribute to network expansion/reliability projects, and participate in after-hours on-call rotation.

Qualifications & Key Requirements

• Experience & Education: 5+ years of Network Engineering experience in multi-vendor enterprise environments, with a Bachelor's or Master's in IT, Computer Science, or Telecommunications Engineering.
• Core Technical Expertise: Hands-on experience with SD-WAN, SASE, and Zscaler (ZIA/ZPA), combined with strong enterprise Routing & Switching background.
• Protocols & Security: Deep knowledge of TCP/IP, BGP, OSPF, HSRP, IPsec, ACLs, VPNs, and enterprise firewalls.
• Vendor & Project Skills: Proven experience working with telecom carriers, strong project coordination skills, and methodical problem-solving under pressure.

What's in It for You

• Competitive On-Call Allowance: Additional compensation for scheduled after-hours support.
• Comprehensive Healthcare (HMO): Full health and medical coverage for you and your dependents.
• Statutory Benefits: Full compliance with government-mandated benefits, leave, and social security programs.
• Global Team Exposure: Direct collaboration with cross-functional global infrastructure and IT teams.
• Career Development: Fast-paced environment offering hands-on experience with modern enterprise network technologies.