Role Summary
The Network Engineer manages enterprise network infrastructure ensuring high availability, secure connectivity, and stable operations across Satellite Office facilities and remote workers.
Key Responsibilities
- Manage Cisco LAN/WAN infrastructure
- Configure and maintain Fortinet firewall and VPN infrastructure
- Support secure remote connectivity for WFH staff
- Monitor network health using SolarWinds monitoring tools
- Perform network troubleshooting and performance optimization
- Implement firewall policies and network security controls
- Support incident escalations from Service Desk
- Maintain network diagrams and documentation
Experience
- Minimum 5 years network engineering experience
- Experience supporting BPO or contact center environments
- Experience supporting large user environments (5001000 users)
Technical Skills
- Cisco routing and switching
- Fortinet firewall management
- VPN architecture and troubleshooting
- SolarWinds monitoring
- Network performance analysis
- Network security fundamentals
Preferred Certifications
- CCNA / CCNP
- Fortinet NSE
- ITIL Foundation
