About the Role
Due to a strategic shift toward AI-driven network operations and cloud integration, we are opening a new specialized role for a Lead Network Assurance Engineer. Unlike previous general operations roles, this position is focused specifically on Wireless/Wired Assurance utilizing the Juniper Mist AI platform and overseeing high-level cloud connectivity.
Work Set-up: 100% Work from home
Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM to 8:00 PM UK Time / 3:00 PM to 4:00 AM PH Time)
On-Call: Reactive on-call support as required for high-priority security or cloud incidents
What You'll Do (Duties and Responsibilities)
- SME Leadership: Serve as the primary Subject Matter Expert (SME) for Juniper Mist, focusing on AI-driven insights to proactively prevent network degradation.
- Cloud Infrastructure Integration: Act as the technical lead for troubleshooting Azure ExpressRoute and AWS Direct Connect integrations—moving the role beyond standard hardware maintenance into cloud-hybrid networking.
- Advanced Assurance: Drive 2nd line network assurance by identifying root causes in complex low-latency or media broadcasting environments.
- Strategic Documentation: Beyond standard SOPs, you will design technical diagrams and reporting specifically for cloud-networking health and Mist AI performance.
- Operational Training: Conduct knowledge-sharing sessions to upskill junior staff on Mist AI troubleshooting practices.
What You Bring (Skills, Qualifications or Experience)
- Certification: MUST be CCNP certified with an ACTIVE certification status.
- Juniper Mist Proficiency: Proven experience acting as a Subject Matter Expert (SME) for the Juniper Mist AI platform, specifically in managing Wireless and Wired assurance.
- Network Fundamentals: Mastery of core networking concepts including VRFs, Quality of Service (QoS), and Multicast.
- Infrastructure Maintenance: Hands-on experience in performing critical network maintenance, including firmware/software upgrades and implementing complex change requests.
- Service Background: Previous experience in a 2nd line support role within an MSP or IT Solutions Provider environment.
- Process Knowledge: Familiarity with ITIL best practices and incident management systems such as ServiceNow, Zendesk, or HaloITSM.
- Soft Skills: Customer-centric approach with the ability to communicate complex technical security issues to diverse stakeholders.
Nice to Have
- Cloud Connectivity: Preferred knowledge of Azure ExpressRoute and AWS Direct Connect.
- Industry-Specific Experience: Advantageous to have experience in media broadcasting or low-latency network environments.
- Security & SD-WAN: A background in Zscaler and SD-WAN is noted as good to have.
