NETWORK ENGINEER (CCNA)

We are seeking a highly motivated and detail-oriented Network Engineer to provide enterprise-level support to internal and external customers. The role is responsible for diagnosing and troubleshooting network-related hardware and software issues, maintaining optimal network performance, and supporting implementation and enhancement projects. The ideal candidate has strong technical expertise in Cisco technologies, excellent problem-solving skills, and the ability to work collaboratively across teams.

Key Responsibilities

Responsibilities

• Provide first level support on network-related issues (WAN/LAN, Wired/Wireless, Voice/Web conferencing) requests, and network enhancement projects.

• Perform network device configuration, troubleshooting, and preventive maintenance semi-annual or as required.

• Provide assistance on network-related activities such as performing pre and post implementation testing, hardware acceptance test, user acceptance test, and during preventive maintenance of network devices.

• Perform network infrastructure monitoring to ensure systems availability and network performance.

• Prepare reports such as network performance monitoring, link utilization, response time, and network availability.

• Generate and provide incident analysis using CISCO ACI, FSO, and DNAC solutions.

• Coordinate with other support team, stakeholders, end users, and other service providers for service request, incident escalation and resolution.

• Communicate network outages / issues and initiate escalation process.

• Prepares Incident Report to document network outages, root cause analysis, & resolution. Escalate issue to Telco Service Provider and other level 2 support team. Monitor, track and report incident status and progress and ensure Service Level Agreement is met.

• Perform network operation tasks such as IT service management ticket update, network monitoring tools, IP Address Management system, network device inventory, network diagram documentation / update, and other network-related operational tasks.

• Manage, perform admin task, and coordinate with end-user on scheduling, testing, and setup for streaming video, and web conferencing.

Qualifications

• Graduate of 4-year IT related course degree

• Obtained at least forty (40) hours technical training related to computer networking within the last 3 years.

• Minimum of one-year relevant work experience in providing first level network support for wired and/or wireless LAN.

• Background in Cisco Network Device Configuration, SD-WAN, Video/Web conferencing, Network Monitoring (e.g. WhatsUp Gold, Cisco Prime Infrastructure) and other IT Service Management Tools • Trained and knowledgeable in the management and operations of the Cisco ACI, FSO, DNAC solutions • Must be Cisco Certified Network Associate (CCNA)