About us
DSSI is a Philippine owned transport provider brought together through a joint venture with one of the nation's leading conglomerates, JG Group and the world's provider of choice in Supply Chain and Transport, DHL.
When you work with us you'll find that we deliver results without compromising on respect. We value each other's differences while recognizing individual strength.
Our Culture
We create competitive advantage for our customers through customized transportation services. We combine our global scale, strong industry networks with local expertise with a team of people where passion, care and excellence are embedded in an environment where talent is cultivated, performance is rewarded and growth is the driver.
Here at DSSI there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DSSI is as satisfying and successful as it can be.
Responsibilities
- Receive orders from customer via system
- Perform trip creation in TMS within the agreed business rules
- Identification of correct tariff (NKAG, RD, STO)
- Confirmation of pick up and delivery (RDD/Appointment Schedule) with customer
- Uploading of consolidated order (Excel files) through DHL link or Filezilla
- Strategic planning of SKUs per truck type
- Performs order validation and confirmation in TMS
- Prepare order consignment planning schedule
- Plan trips while optimizing truck u tilization
- Ensure that First-In First-Out (FIFO) is observed during planning of orders
- Expedite orders, order revisions, and confirmations to the customers
- Ad hoc tasks related to orders management and planning
- Daily or weekly reports and ensure all reports are timely submitted
- Perform other tasks assigned by immediate supervisor
- Responsible for addressing issues encountered within internal workstreams such as billing, finance, or any alike issues
- Ensure that all operation targets are met and delivery orders are actioned on, within the agreed lead-time based in the SLA - if there are deviations, he/she should be able to come up with an acceptable shipment schedule date agreed with the customer
- Drive continuous improvement mindset in the area of service and cost.
- Execute approved business continuity plans in case of any disaster situation, system issues, or as needed
- Execute transport cost-savings initiatives
- Maintain and promote good relationship between internal and external parties.
- Responsible for logging of all delivery issues and concerns through CSS system.
Requirements
- Bachelor's degree in any related field
- Minimum of 2 years in transport operations in a supply chain and/or logistics business
- Strong customer service planning experience
- Experience in distribution and transport operations is an advantage
- Knowledge of an enterprise order management system
- Strong interpersonal skills and ability to communicate (verbal/writing) effectively
- Self-motivated and strong analytical/problem solving skills
- Has service orientation skills
