The Role
We are seeking a skilled Network Administrator/Engineer to design, manage, and optimize our network infrastructure. This role requires in-depth hands-on experience with networking devices and a strong understanding of advanced networking concepts, including L2 switching protocols, SD-WAN, and automation.
Key Responsibilities
Network Infrastructure & Design
- Design & Architecture: Assist in designing scalable network architectures that ensure redundancy and high availability.
- Hands-on Device Management: Configure and install physical networking hardware including Cisco routers/switches, Fortinet appliances, and Omada switches/access points.
- Switching & Routing: Implement and tune network policies, protocols, and security profiles, including STP (Spanning Tree Protocol), LACP (Link Aggregation Control Protocol), and dynamic/static/policy routing, to ensure high-availability, loop-free and efficient data paths.
Traffic Management & Security
- Access Control: Enforce strict Network Access Control (NAC) and port security to prevent unauthorized devices from connecting to the network.
- Traffic Shaping & Optimization: Implement Quality of Service (QoS) and traffic shaping policies to prioritize business-critical voice and video data.
- SD-WAN & WAN Optimization: Manage SD-WAN configurations to optimize connectivity across locations and ensure efficient failover.
- VPN Technologies: Configure and maintain IPsec VPNs and Agentless/SSL VPNs for secure remote access.
Service & Incident Management
- L2/L3 Support: Provide advanced Level 2 and Level 3 support for network-related issues, acting as the final escalation point for the Service Desk.
- Critical Response: Lead the resolution of Severity 1 (Critical) network outages, utilizing advanced troubleshooting techniques to rapidly restore service.
- Flow Analysis: Utilize sFlow/NetFlow data to investigate bandwidth anomalies and pinpoint the source of network congestion during incidents.
Change, Problem & Asset Management
- Asset Management: Manage the full lifecycle of network assets (routers, switches, firewalls), including inventory tracking, license/maintenance renewals, and end-of-life planning.
- BCDR: Manage and maintain Business Continuity and Disaster Recovery (BCDR) plans for network infrastructure, ensuring automated configuration backups, log retention is secure, redundancy and regular failover testing.
- Automation: Utilize network automation scripts and workflows to deploy standard configurations and reduce manual errors during changes.
- RCA and PM: Conduct Root Cause Analysis and Problem Management for network incidents to eliminate underlying configuration or hardware faults and eliminate recurring incidents, track known errors, and improve system stability.
Knowledge Management, Playbooks & Runbooks
- Operational Runbooks: Develop and maintain technical Runbooks for routine network changes (e.g., VLAN creation, Firewall rule additions) to ensure standardization.
- Incident Playbooks: Create and test Incident Response Playbooks for critical scenarios.
- Knowledge base/KEDB: Create and maintain a strong Known Error Database (KEDB) for faster fixes by recording incident trend analysis, root cause analysis, problem resolution, and workarounds/fixes.
- Topology Maps: Create and update detailed network topology diagrams (L2/L3 views).
- Disaster Recovery: Maintain up-to-date documentation of network disaster recovery procedures and regularly conduct failover tests.
Continuous Monitoring, Improvement & Reporting
- Monitor: Maintain 24/7 visibility on link saturation, device CPU/Memory, VPN tunnel status, and security alerts (IDS/IPS). Monitor backup success rates for network configurations.
- Improve: Regularly conduct Capacity Planning reviews to upgrade bandwidth/hardware before saturation occurs. Audit firewall rules quarterly to remove unused policies and harden security posture.
- Report: Generate periodic reports on Network Uptime (Availability), Bandwidth Utilization Trends, Security Incidents/Blocks, and Hardware Lifecycle Status (EOL/EOS warnings).
Qualifications
Education
- Bachelor's degree in Electronics & Communications Engineering (ECE), Computer Engineering, IT, or Computer Science, or a related field.
Experience
- 4 to 5 years of hands-on experience in Network Engineering or Administration.
- Excellent communication skills, both oral and written
- Ability to deal with people of different levels in the organization
- Highly analytical and with excellent organizational and multi-tasking abilities
- Must be willing to work on site in Ortigas Center, Pasig City
Certifications
Required (At least one):
- CompTIA Network+,
- Cisco Certified Network Administrator (CCNA),
- Fortinet Certified Professional(FCP/NSE4)
Preferred (but not required): ITIL 4 Foundation, CompTIA A+/Project+/Server+/Linux+/Cloud+/Security+, Omada Certified Network Administrator (OCNA)
Benefits
- Competitive Salary
- Retirement Plan
- Leave Credits All Convertible to Cash
- HMO Plan + 2 Dependents Fully Covered
- Generous Performance Bonuses
- Annual Company Outing
- Flexible Leaves
- Great Career Progression
- Casual Friday, Everyday!
- Monthly Engagement Activities (Fad Fridays!)
Why work for Ecosa
Ecosa is an eCommerce company dedicated to transforming our customers lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.
At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.
Benefits
- Competitive Salary
- Retirement Plan
- Leave Credits All Convertible to Cash
- HMO Plan + 2 Dependents Fully Covered
- Generous Performance Bonuses
- Annual Company Outing
- Flexible Leaves
- Great Career Progression
- Casual Friday, Everyday!
Ecosa is an equal opportunity employer and screens applications regardless of race, age, beliefs, sex, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team!
Important Note:
Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.
