Network Admin

1. Position Summary

The Network Administrator II is responsible for maintaining, monitoring, and troubleshooting enterprise networks, including LAN, WAN, and Wi-Fi. The role ensures network performance, security, and availability while handling incidents, service requests, and network projects.

2. Key Responsibilities

• Maintain and support LAN, WAN, WLAN, and SD-WAN networks.
• Configure and troubleshoot routers, switches, VLANs, VPNs, and firewalls.
• Monitor network performance and resolve connectivity issues.
• Handle incidents, service requests, patching, backups, and network changes.
• Perform root-cause analysis and escalate complex issues.
• Maintain network documentation and follow ITIL processes.
• Coordinate with IT teams, business units, vendors, and project teams.
• Ensure network security and compliance with service standards.

3. Required Skills & Experience

• 3–5 years of overall IT experience, including at least 2 years in L2 network administration or support.
• Strong knowledge of TCP/IP, routing, switching, VLANs, Wi-Fi, and VPNs.
• Basic knowledge of firewall administration, DNS, and DHCP.
• Experience with network monitoring and troubleshooting tools.
• Understanding of ITIL incident, change, and problem management.
• Good communication, analytical, and problem-solving skills.
• Ability to work independently and collaboratively with international teams.
• Customer-focused, organized, adaptable, and eager to learn.

4. Technical Environment

• Cisco networking equipment and enterprise network platforms.
• LAN/WAN/WLAN, SD-WAN, routing, and switching.
• Firewalls, VPNs, network security, and disaster recovery concepts.
• Network monitoring, packet analysis, ticketing, and CMDB tools.
• Windows/Linux connectivity troubleshooting.

5. Preferred Qualifications

• CCNA certification.
• Basic knowledge of network automation, scripting, and reporting.
• French reading skills are an advantage.