Key Responsibilities
Provide implementation services to new and existing customers
- Document and validate customer's business requirements and map to NetSuite functionality
- Configure/customize NetSuite application to meet customer's business requirements
- Conduct consulting sessions (on-the-phone and in-person) and document with meeting minute summaries
- Attend internal project meetings and provide status on progress of activities and deliverables
Provide Sales / Account Management support
- Support the sales cycle through solution review and feedback, and assistance with scoping and estimation
Contribute to internal PS initiatives
- Document solutions and contribute to solutions repository
- Document Best Practices and share with PS practice
- Participate in SME program in area(s) of interest and expertise
Focus on Continuing Education
- Contribute to internal PS knowledge share; Review posted feedback on a continuous basis
- Participate in Continuing Education sessions
- Be fully versed on functionality released with each new product upgrade.
Problem Solving
- Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions
- Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
- Ability to document reusable solutions
- Quickly assesses customer needs, develops innovative plans to solve complex business workflow, and implements these plans in the NetSuite environment
- Possesses a passion for helping customers find creative ways to more effectively run their businesses
Autonomy
- Determines methods and procedures on new job assignments, and may coordinate and/or lead team activities
- Independently organizes and performs most work required within area
Decision Making
- Ability to influence customers to modify current business practices, as required
- Ability to manage scope and expectations with the customer
- Generally receives guidance and direction from other project resources (Consulting Technical Manager, Project Manager), and Manager
- Engages in the Sales / Account Management process with little or no guidance from Management.
Interpersonal Skills
- Strong written and verbal communication skills
- Strong presentation skills
- Ability to establish credibility and rapport with internal and external stakeholders
- Ability to work within project teams, and collaborate cross-departmentally
- Ability to communicate effectively with functional and technical resources
Soft Skills
- Demonstrates full competence in business function
- Ability to manage multiple projects
Technical Skills
- Strong understanding of core financial and business processes (order-to-cash, procure-to-pay, financial close).
- Experience with software in a SaaS environment including any experience with Accounting, Sales Force Automation, Marketing Campaigns and Web presence
- Consulting experience with NetSuite required; familiarity with adjacent or competing systems a plus (Microsoft Dynamics 365, Sage Intacct, SAP Business One/S4HANA, Acumatica, Salesforce, Epicor, or Infor)
Workset up: Nightshift, at least once a week in Makati office
