NetSuite Functional Consultant

Work Arrangement / Work Shift: Fully Remote / Eastern Standard Time (EST)

Role Overview:

We are seeking a NetSuite Functional Consultant to deliver high-quality NetSuite support and managed services to our clients. This role is hands-on and client-facing, focused on resolving complex technical issues, delivering enhancements, and supporting stable, well-performing NetSuite environments.

As a senior team member, you will independently handle advanced support tickets, contribute to managed services initiatives, and serve as a technical resource for less experienced engineers.

What You'll Be Doing:

Technical Support & Troubleshooting

• Independently handle medium to high-complexity NetSuite support tickets
• Troubleshoot and resolve issues related to NetSuite configuration, customizations, workflows, scripts, and integrations
• Support production NetSuite environments with a focus on reliability and performance
• Perform root cause analysis and recommend long-term solutions

Managed Services Delivery

• Deliver ongoing managed services work including enhancements, optimizations, and minor projects
• Implement configuration changes, workflows, saved searches, and scripts based on client requirements
• Identify opportunities to improve system usability, performance, and maintainability
• Assist with periodic system reviews and health checks

Ticket Management & Documentation

• Manage assigned tickets end-to-end, meeting defined SLAs and quality standards
• Clearly document issues, resolutions, and technical details in the ticketing system
• Collaborate with team members to ensure timely resolution of cross-functional issues

Client Communication

• Communicate directly with clients regarding issue status, resolution, and recommendations
• Translate business needs into effective technical solutions
• Provide guidance and best practices to clients during support interactions

Team Collaboration

• Support and mentor junior support engineers as needed
• Contribute to internal documentation, knowledge base articles, and support playbooks
• Collaborate with implementation and development teams for smooth transition of clients into managed services

What You'll Need:

• 5+ years of proven experience as a NetSuite Functional Consultant.
• Expertise in configuring and customizing the NetSuite application.
• Strong analytical and problem-solving skills for addressing diverse business
• challenges.
• Experience conducting customer training sessions and providing ongoing support in specialized areas.
• Proficient in data migration tasks and post Go-Live support activities.
• Exceptional communication and collaboration skills.

About Atticus:

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams.

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client's own operations.

Who We Are:

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued.

Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working.

We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us:

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.