NetSuite Billing Coordinator

Job Title: Operations Coordinator - (HR98651)

Location: Remote (Globally)

Salary Range: 1000 - 2000 USD/month

Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a US-based company operating in the field services and facilities management space, supporting multiple locations across the Northeast. The team relies on strong operational processes to ensure accurate job tracking, billing, and client communication.

Position Overview:

This role serves as a critical link between field operations and back-office systems. The Operations Coordinator is responsible for translating completed fieldwork into accurate system records, ensuring all documentation, billing, and workflows are processed correctly and on time. This is a highly detail-oriented, process-driven role requiring consistency, accountability, and strong communication across teams.

Key Responsibilities:

• Process field paperwork into NetSuite transactions, including quotes, sales orders, invoices, and purchase orders.
• Review documentation for accuracy and completeness before system entry.
• Manage shared inboxes and coordinate communication with field technicians and internal/external teams.
• Submit invoices through customer portals such as ServiceChannel, Corrigo, FEXA, and FM Pilot.
• Generate Certificates of Insurance (COIs) as needed.
• Maintain strict file naming conventions and documentation standards.
• Identify discrepancies in field submissions and follow up with technicians for clarification.
• Ensure timely and accurate data entry to support billing and reporting processes.

Qualifications:

• Proven, hands-on experience using NetSuite in a production environment (required).
• Strong proficiency in Microsoft Office, Outlook, and Teams.
• Excellent written and spoken English with client-facing communication experience.
• High level of attention to detail with a track record of accurate data entry.
• Strong organizational skills and ability to manage multiple workflows independently.
• Ability to interpret field documentation and translate it into system transactions.
• Process-driven mindset with the ability to follow established workflows consistently.

Nice to Have:

• Experience with ServiceChannel, Corrigo, FEXA, or FM Pilot.
• Familiarity with insurance portals and COI generation.
• Background in field services, construction, or facilities management environments.