Netforum Support Specialist

We're Hiring: Netforum Support Specialist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!

We are currently on the lookout for a Netforum Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Netforum Support Specialist

Work Arrangement: Hybrid

Location: Philippines - Makati

Schedule: Night shift

Job description:

Key Responsibilities:

• Manage membership products and annual dues updates.
• Support Product Council and Local Product Council invoicing.
• Train and support staff users within NetForum.
• Create SOPs, training guides, and instructional videos.
• Maintain customer and membership data.
• Manage ServiceNow and Zendesk support requests, including issue testing, reassignment, customer assistance, and ticket closure.
• Support Foundation donation record management and data integrity.
• Maintain council rosters, attendance records, and invoicing processes.
• Import event registrants into events and sessions, including SQL-based imports where required.
• Test new NetForum implementations prior to production release.
• Create queries for Real Magnet integrations with NetForum.

Non-negotiable skills and requirements:

• Prior NetForum experience, 3-5 years - Required
• Experience supporting CRM/Association Management Systems.
• Strong troubleshooting and user support capabilities.
• Ability to document processes and create training materials.
• Experience working with data imports, testing, and data management activities.

Perks & Benefits:

• HMO Coverage on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**