NDIS Virtual Assistant

Looking for Philippines-based candidates

Job Role: Virtual Assistant

Compensation range: $1,500 - $1,800 AUD/month

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the Brisbane business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you'll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The client is a support services provider specialising in NDIS disability and health-related care. Their approach centres on producing meaningful, individualised assistance to people with diverse needs. The aim is to empower clients to live as independently as possible by offering tailored support that fosters dignity, respect, and opportunities for growth. The main service they deliver is Positive Behaviour Support and Support Coordination, and expanding the Disability Support Worker and Supported Independent Living services.

Role Overview: We are seeking highly organised and experienced Virtual Assistants with a strong background in NDIS compliance to support the operations team of a growing NDIS provider. The successful candidates will be responsible for a wide range of administrative, HR, and client service tasks, ensuring smooth day-to-day operations while maintaining strict data privacy and compliance standards.

This role is ideal for someone who can work independently, manage multiple priorities, and contribute to an efficient and compliant workplace environment.

Key Responsibilities:

Systems & Compliance

• Set up and manage MyP modules: Projects, Opportunities (CRM pipeline), Goals library, HR (training/credentials), forms & documents.
• Support NDIS compliance: intake forms, feedback/complaints register, client risk assessments, risk profiles, Emergency & Disaster (E&D) plans, onboarding checklist with due dates.
• Configure and maintain MyP: projects, opportunities, forms, documents, rosters, tags, auto-tasks, saved views.
• Build and maintain compliance registers: incidents, complaints/feedback, training matrix, service risk register, RP admin log.
• Manage participant onboarding workflow (intake risks E&D consent service agreement).

Training & Content

• Create staff training videos for MyP (short, role-specific how-to tutorials).
• Produce engaging behaviour plan training videos (based on clinician-authored plans; captions included; creative and visually appealing). Bonus: animated/avatar-based content is a plus.
• Build micro-courses or eLearning modules (nice-to-have).

Communication & Marketing

• Monitor admin@ inbox and social DMs using approved macros; meet SLAs (24h for non-urgent, 4h for priority).
• Draft templated responses and escalate risks or sensitive issues to management.
• Relaunch marketing basics: 60-day FB/IG content calendar, Canva posts designed/scheduled, newsletter templates.
• Create on-brand content for social media, website, and newsletters (weekly posts, monthly newsletter, daily engagement).

Business Systems & Automation

• Assist in setting up Google Workspace, phone systems, automations, and integrate AI tools into workflows.
• Support customer service or staff rostering via phone systems; set up call redirection or automated/AI processes where required.
• Explore AI/automation tools (Make.com, Zapier, Apps Script) to improve efficiency (nice-to-have).

How you'll work with the client:

Hours: Full-time, Brisbane time (flexible within business hours).

Reporting: Daily end-of-day summary to the Leadership Team; weekly priorities.

Approvals (initial): Sensitive social posts; intake/networking calls; any risk/complaint responses.

SLAs: 24h non-urgent; 4h priority (risk/complaints/media/urgent intake).

Safeguarding: NDIS Code of Conduct; Police Checks; escalate risks immediately.

Requirements

• Proven VA experience with NDIS providers (ideally Supported Independent Living, Positive Behaviour Support, or Support Coordination).
• Hands-on CRM build/configuration experience (MyP preferred; otherwise similar CRMs with ability to learn quickly).
• Strong understanding of NDIS compliance administration (intake, consents, incidents/complaints, risks, E&D plans, feedback tracking).
• Canva design and Meta Business Suite scheduling experience.
• Excellent organisation, confidentiality, and attention to detail.
• Previous experience with Positive Behaviour Support, Support Coordination, and/or SIL.

Nice-to-haves:

• AI/automation (Make.com/Zapier/Apps Script) for simple lead CRM task flows.
• Experience building micro-courses/eLearning.
• Video creation (basic advanced) with captions; avatars/animation/creative treatments a plus (Loom/Descript/OBS/Canva).

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as Independent Contractor)