Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We're seeking a National Accounts Coordinator. This role is designed for someone who thrives on managing multiple moving pieces at once and can keep national customer accounts running smoothly across service centers, subcontractors, and internal teams.
You'll play a key role in coordinating service delivery for national accounts — reviewing work requests, dispatching vendors, tracking jobs through completion, and ensuring billing-ready documentation moves through the pipeline on time.
Location: Must be in The Philippines – Remote.
Environment: Philippines and International Teams.
Language: Advanced English (B2+ - C1).
Time zone: Monday to Friday – 8am-5pm CST
Contract: Full Time
Requirements
- Education: Bachelor's degree in Business, Supply Chain Management, or a related field preferred; equivalent work experience considered in lieu of a degree.
- Experience: 2+ years in service coordination, dispatch, work order management, or multi-site national account administration; experience in commercial construction, facilities services, glass and glazing, or a comparable trade services environment strongly preferred.
- Skills: Experience with customer-owned work order/CMMS platforms (ServiceChannel, Corrigo, FM Pilot, Coupa, or Accruent); subcontractor/vendor coordination including scheduling and compliance verification; ability to review and negotiate repair quotes against contracted pricing and not-to-exceed limits; working knowledge of PO and work authorization processes; strong Excel skills (pivot tables, lookups, data reconciliation); Salesforce Service Cloud and ERP experience a plus.
- Characteristics: Highly organized and able to manage a high volume of concurrent open orders without losing accuracy; strong written and verbal communicator able to correspond with customer facilities and regional management; composed under pressure with strong conflict-resolution skills; high integrity and sound judgment handling customer commitments and pricing; able to work independently in a fast-paced, deadline-driven environment; willing to participate in after-hours, weekend, and emergency response rotation.
Responsibilities
- Coordinate multiple national accounts simultaneously, prioritizing work against each customer's SLAs, response windows, and contractual requirements; review incoming work requests for accuracy, scope, site data, PO reference, not-to-exceed limits, and required documentation before releasing work.
- Obtain, review, and process repair quotes from service centers and subcontractors, ensuring compliance with contracted pricing; coordinate customer approvals, purchase orders, not-to-exceed increases, and work authorizations, confirming authorization in writing before work proceeds.
- Dispatch and coordinate subcontractors and service center personnel for timely completion, verifying scheduling, insurance, and compliance status, and holding servicing parties accountable to committed dates — including emergency, after-hours, and priority service requests in rotation with the After-Hours team.
- Monitor open service orders, proactively following up on aging jobs; resolve scheduling conflicts, pricing discrepancies, backordered material, and service issues with vendors, service centers, and customers.
- Review completion documentation (photos, signatures, supporting documents) to ensure billing requirements are met, and deliver verified, billing-ready documentation packages to Centralized Invoicing within the accounting period the job was completed.
- Maintain accurate documentation in the CRM and customer work order systems (site lists, contacts, contracted pricing, scope requirements, escalation paths) so any team member can assume coverage without a warm handoff; escalate coverage gaps, unresolved service failures, and disputes to the National Accounts Manager with supporting facts.
- Collaborate with Sales, Operations, Centralized Invoicing, and Service Center Management to resolve issues and improve efficiency; prepare and interpret recurring account reporting (volume, SLA performance, response time, completion rate) and support quarterly business review preparation; surface expansion and recovery opportunities (dormant sites, lost volume, new-site rollouts) to National Account Business Development.
