What will you do
- Prepare and distribute sales leads.
- Send e-mail notifications and quotes to the internal and/or external customers for 1-phase opportunities.
- Oversee process for service requests making sure they are created and communicated to partner and customer.
- Identify duplicate accounts and opportunities in bFS and work with team to clean data.
- Execute all V2/KAM Inside Service Sales Representatives internal administrative requests, these can include, but are not limited to:
- Creating quotes for 1-phase units
- Building master agreements
- Data cleansing
- Account/Asset registration/revisions
- Entitlement / Asset information report pull
- Service/Warranty Certificate
- International Credit Claims (ICC)
- Direct Account Request
- Credit Merchandise Authorization (CMA)
- Regional Sales Budget (RSB) requests
- Customer invoicing requirements
- MVS pricing request
Provide other duties as assigned by NAM Inside Service Sales Manager and Manager of Philippines Service Sales Team
Qualifications
- Bachelor's degree in Business, Marketing, Engineering, IT, or a related field.
- Preferably with experience in sales, account management, customer service, contract management, or inside sales.
- Strong communication, relationship-building, and problem-solving skills.
- Experience with service contracts, renewals, CRM systems, and sales tools is preferred.
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, and Teams).
- Ability to manage multiple priorities in a fast-paced environment.
- Willing to work North America business hours and collaborate with global teams.
