Multistore Operations Manager

Multi-Store Manager

Job Summary

The Multi-Store Manager (MSM) is responsible for driving sales performance, operational excellence, and team

productivity across multiple retail stores. The MSM ensures that sales targets are achieved by effectively managing Store Managers, Promoters, and retail operations while delivering an excellent customer experience and maintaining high standards of lead management and after-sales service.

Key Responsibilities

1. Sales Performance Management

Achieve monthly sales and revenue targets across all assigned stores.

Monitor daily sales performance and identify gaps versus target.

Develop and execute action plans to improve store performance.

Increase conversion rates from walk-in customers, warm leads, and repeat customers.

Ensure successful execution of promotional campaigns and product launches.

2. Lead Management & Odoo CRM

Monitor lead generation and follow-up activities through Odoo.

Ensure all promoters update customer remarks and lead status accurately.

Review aging leads and implement recovery plans.

Ensure all leads have scheduled follow-ups.

Analyze lost leads and identify key reasons for non-conversion.

Improve lead conversion through regular coaching and monitoring.

3. Store Operations

Conduct regular store visits and operational audits.

Ensure stores comply with visual merchandising and brand standards.

Monitor inventory availability and coordinate replenishment.

Ensure proper use and maintenance of company assets.

Verify that all stores operate in accordance with company policies.

4. Team Leadership

Supervise Store Managers and Promoters.

Conduct regular coaching and performance evaluations.

Monitor attendance, punctuality, and productivity.

Develop action plans for underperforming stores or employees.

Recommend training and development initiatives.

5. Customer Experience

Ensure every customer receives excellent service.

Resolve escalated customer concerns promptly.

Monitor customer feedback and implement improvements.

Ensure smooth coordination for site surveys, installations, and after-sales service.

6. Business Analysis & Reporting

Prepare and submit accurate sales and operational reports.

Analyze sales trends, KPIs, and business performance.

Provide recommendations to improve sales, operational efficiency, and customer engagement.

Qualifications

Bachelor's degree in Business Administration, Marketing, Management, or a related field.

At least 3–5 years of experience in retail sales or multi-store operations.

Experience managing multiple retail stores and sales teams.

Strong leadership, analytical, and coaching skills.

Proficient in Microsoft Excel, Odoo CRM/ERP , and sales reporting..

Skills and Competencies

Retail Operations Management

Sales Leadership

Team Coaching

CRM & Odoo Management

Sales Forecasting

Data Analysis

Customer Relationship Management

Inventory Management

Strategic Planning

Negotiation

Communication

Key Deliverables

Achieve monthly sales and revenue targets.

Ensure 100% lead follow-up compliance in Odoo.

Increase walk-in conversion rates.

Maintain accurate sales and CRM records.

Improve promoter performance through coaching.

Ensure operational compliance across all assigned stores.

Support successful launches of new Karofi products.

Drive sustainable sales growth and customer satisfaction across all assigned stores.