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Multilingual Helpdesk Technician (German Speaking)

Stefanini Philippines, Inc.
Philippines
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  • Posted 16 hours ago
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Job Description

Job Description
Remaining Positions:

1


Details:

  • Provide professional end-user support via telephone, email or web submits.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Responds to end-user problems based on standard procedures.
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
  • Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
  • Process P1/P2 tickets - Issue that needs immediate assistance
Job Requirements
Details:

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Required skill(s):
    • Basic hardware knowledge
    • Basic software knowledge
    • Basic networking
  • Average written and spoken communication skills in one or more languages including but not limited to English and German.
  • Able and willing to take several calls a day when necessary.
  • Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Shift flexibility and schedule adherence are required for the position.

#LI-RT1, #LI-REMOTE

Pay Range:

Based on Experience


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
It Support
Employment Type:
Full time

About Company

Stefanini Philippines, Inc.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 149140841

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Last Updated: 12-06-2026 01:29:58 AM
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