Multilingual Helpdesk Technician (German Speaking)
Multilingual Helpdesk Technician (German Speaking)
stefanini north america and apac2-4 Years
- Posted 13 hours ago
- Be among the first 10 applicants
Job Description
Details:
Details:
Required skill(s):
- Provide professional end-user support via telephone, email or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Responds to end-user problems based on standard procedures.
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
- Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
- Process P1/P2 tickets - Issue that needs immediate assistance
Details:
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Basic hardware knowledge
- Basic software knowledge
- Basic networking
- Average written and spoken communication skills in one or more languages including but not limited to English and German.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Shift flexibility and schedule adherence are required for the position.
More Info
Key Skills
Basic software knowledge
Basic hardware knowledge
PC hardware and software troubleshooting
Software Application support
About Company