Search by job, company or skills

stefanini north america and apac

Multilingual Helpdesk Technician (German Speaking)

stefanini north america and apac
Philippines
2-4 Years
Save
  • Posted 13 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Details:

Job Description

  • Provide professional end-user support via telephone, email or web submits.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Responds to end-user problems based on standard procedures.
  • Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
  • Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
  • Process P1/P2 tickets - Issue that needs immediate assistance

Job Requirements

Details:

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Required skill(s):
    • Basic hardware knowledge
    • Basic software knowledge
    • Basic networking
    • Average written and spoken communication skills in one or more languages including but not limited to English and German.
    • Able and willing to take several calls a day when necessary.
    • Familiarity and good working knowledge in PC hardware and software troubleshooting.
    • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
    • Prior BPO experience in Technical Support is a plus.
    • Shift flexibility and schedule adherence are required for the position.

    ,

    More Info

    Job Type:
    Permanent Job
    Industry:
    Other
    Function:
    It Support
    Employment Type:
    Full time

    Job ID: 149412069

    Jobs by Skill - IT
    Jobs by Skill - Non IT
    Jobs By Industry
    International Jobs
    Jobs in Top Cities
    Popular Jobs
    Last Updated: 21-06-2026 11:50:31 PM
    Homejobs in PhilippinesMultilingual Helpdesk Technician (German Speaking)