Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Portuguese.
Provide restorative or maintenance actions to resolve end-user problems
Able to resolve account specific technical, customer, end-user issues
Responds to end-user problems based on standard procedures
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Job Requirements
Details:
Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Required skill(s): Basic hardware, software, and networking knowledge.
Average written and spoken communication skills in one or more languages including but not limited to English and Portuguese.
Able and willing to take several calls a day when necessary.
Familiarity and good working knowledge in PC hardware and software troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Must be willing to work in different shifts.
Work Setup:
All hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
