Job Description
Are you fluent in another language and looking for an exciting career opportunity We're hiring Multilingual Customer Support Associates! Fresh graduates and applicants without BPO experience are welcome to apply, as long as you have excellent language communication skills.
Description
Provide exceptional customer service to clients in multiple languages, including Cantonese, Khmer, Thai, Bahasa, and Vietnamese.
Assist customers with inquiries, product information, and order management while ensuring a high level of satisfaction.
Resolve customer issues efficiently and effectively, escalating complex cases when necessary.
Document and track customer interactions in the CRM system to maintain accurate records.
Collaborate with team members to improve the overall customer experience and participate in training as needed.
Requirements
Fluent in any of the following languages: Thai, Cantonese, Bahasa, Khmer, or Vietnamese.
Educational Qualifications: High School Diploma or equivalent
Experience Level: Open to applicants with or without BPO experience
Skills and Competencies: Bilingual in Cantonese, Khmer, Thai, Bahasa, or Vietnamese, proficient in English, excellent communication skills
Responsibilities and Duties: Ability to multitask and manage customer requests in a fast-paced environment
Qualities and Traits: Customer-focused, empathetic, and capable of working in a team-oriented atmosphere
Knowledge of Order-to-Cash (O2C) processes is preferred but not required
Can start ASAP
What can we offer you
Salary may differ depending on the preferred language.
Preferred Experience (Not Required)
Collections or Accounts Receivable background
Knowledge Of The Order-to-Cash (O2C) Process, Including
Order creation
Invoicing
Payment collection
Cash application
Billing and payment dispute resolution
