Multi-channel Account Voice and Nonvoice Agents

This is a full-time customer service role for financial software products, based in Bacolod City. You'll be responsible for providing excellent support to our customers, helping them navigate our software and troubleshoot any issues they encounter.

What You'll Be Doing

Responding to inbound customer inquiries via phone, email and chat

Investigating and resolving customer issues in a timely and efficient manner

Providing product training and guidance to customers

Documenting customer interactions and maintaining accurate records

Identifying opportunities to enhance the customer experience and escalating feedback to the product team

Collaborating with the wider customer service team to share best practices and continuously improve our support offerings

What We're Looking For

Atleast a senior high school graduate

Excellent English Communications Skills

Amenable to work onsite

With 6 months BPO Experienced

Skills: customer experience,customer service,communications,bpo