Multi-channel Account Voice and Nonvoice Agents

This is a full-time customer service role for financial software products, based in Bacolod City. You'll be responsible for providing excellent support to our customers, helping them navigate our software and troubleshoot any issues they encounter.

What You'll Be Doing

• Responding to inbound customer inquiries via phone, email and chat
• Investigating and resolving customer issues in a timely and efficient manner
• Providing product training and guidance to customers
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to enhance the customer experience and escalating feedback to the product team
• Collaborating with the wider customer service team to share best practices and continuously improve our support offerings
  
  

What We're Looking For

• Atleast a senior high school graduate
• Excellent English Communications Skills
• Amenable to work onsite
• With 6 months BPO Experienced
  
  

If you're excited about this opportunity and want to be part of our success story, apply now.

Skills: customer experience,customer service,communications,bpo