MSP Solutions Architect: Service Design & Delivery Lead

Trends Group, Inc. in Metro Manila seeks a Service Architect to define, design and govern service solutions across the MSP catalog, including Managed Security, Managed Infrastructure, and Consulting Services.

You will bridge client requirements with Sales and Service Operations to ensure scalable offerings and robust ITIL-aligned processes. The role leads end-to-end service models, SLAs/OLAs, and reporting, guides RFP/RFI responses, and drives transitions to BAU with emphasis on automation and