Job Summary:
We are seeking a highly skilled and customer-focused MSP Senior Engineer (L3) to join our team. The ideal candidate has extensive experience working in a Managed Services Provider (MSP) environment and serves as the highest level of technical escalation for complex infrastructure, cloud, networking, and systems-related issues. This role is responsible for troubleshooting critical incidents, designing and implementing IT solutions, performing root cause analysis, and ensuring the stability, security, and performance of client environments.
Job Responsibilities:
- Act as the Tier 3 escalation point for complex technical issues that cannot be resolved at L1 or L2.
- Architect, install, configure, and troubleshoot server operating systems and core infrastructure (Windows Server, Active Directory, Entra ID).
- Administer and optimize Microsoft 365 and Google Workspace tenants, including identity, security, and compliance configuration.
- Configure and maintain enterprise email platforms (Exchange Online and Gmail), including hybrid identity, mail flow, permissions, and message hygiene.
- Implement and maintain cybersecurity controls: EDR/XDR (SentinelOne), email security (CheckPoint), MDR (Blackpoint), MFA, conditional access, and server hardening across cloud and on-premises.
- Solid grasp of TCP/IP, VLANs, routing, switching, DNS, VPNs, and wireless fundamentals (controller vs controllerless, mesh, SSID management, signal encryption, dynamic VLAN, RADIUS authentication).
- Contribute technical input during pre-project briefings, and flag risks, dependencies, or scope gaps early so the Project Manager can act on them.
- Deliver the technical build, migration, configuration, and cutover work to the company's standards.
- Support post-project handover to L1 and L2 teams by walking through what was implemented, what to watch for, and where documentation lives.
Job Requirements:
- Bachelor's or associate degree in a related field such as Information Technology, Engineering, or Computer Science, or equivalent combination of education and experience.
- Minimum 5 years of hands-on engineering experience in an MSP environment.
- Demonstrated experience in a senior technical role handling L3 escalations and project implementation.
- Minimum 4 years of experience across each of: Active Directory / Entra ID, Microsoft 365, networking (switching, VLAN, routing, firewalling), mobile device management, backup and disaster recovery, and VPN connectivity.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills, with the ability to identify, mitigate, and communicate technical risks.
- Ability to mentor and develop junior team members.
