MSP Engineer

Strengthen Global IT Environments With Modern MSP Expertise

Exceptional engineers thrive where technology evolves every day. If you bring recent MSP experience and hands-on expertise across Microsoft 365, Azure AD, Exchange Online, Windows Server, and enterprise networking, this opportunity offers the platform to keep growing. As an MSP Engineer, you'll solve real infrastructure challenges while building advanced cloud and systems expertise through Emapta's award-winning workplace and long-term global career opportunities.

Snapshot

Employment Type: Full-time

Work Setup: Hybrid, Ortigas

Salary: Up to PHP 50,000

Shift: Day Shift, Consecutive Off

Qualifications

• Recent 1-1.5 years of experience in a Managed Service Provider (MSP) environment is required
• Hands-on administration of Microsoft 365, Exchange Online, Azure Active Directory, and Microsoft Intune
• Experience troubleshooting Windows Server, Active Directory, DHCP, DNS, and Group Policy
• Strong understanding of networking fundamentals, including LAN, WAN, VPN, routing, and switching
• Hands-on experience supporting FortiGate or Meraki firewalls and networking solutions
• Familiarity with backup and disaster recovery technologies such as Veeam or Datto
• Excellent troubleshooting, customer service, and communication skills
• Professional certifications such as AZ-104, MCSA, Fortinet NSE, or CompTIA Network+ are highly regarded

Responsibilities

• Diagnose and resolve issues involving DHCP, DNS, Group Policy, and Active Directory, handling advanced incidents independently while supporting intermediate-level cases with guidance when needed.
• Deliver remote and onsite technical support across Microsoft 365, Windows Server, Azure Active Directory, and Microsoft Intune environments.
• Maintain and support client network infrastructure, including FortiGate and Meraki firewalls, switches, and VPN connectivity.
• Handle escalated service requests from the support team and progress incidents within agreed service-level targets.
• Oversee backup platforms and recovery processes to help protect client data and maintain restoration readiness.
• Complete patching, software upgrades, preventive checks, and other routine system maintenance activities.
• Keep clients informed throughout the support process by providing clear, timely updates until resolution.
• Prepare and update technical documentation, standard procedures, and client environment records.

Benefits

• Competitive Salary Package
• Day Shift schedule
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!