MSP Automation Developer

Parachute Technology is a Managed IT Service Provider. We have a friendly and supportive work environment, with a hands-on leadership. Primary headquarters is in San Ramon, CA.

We are doubling down on automation to improve client experience, reduce ticket volume, and increase technician throughput. You will design, build, and maintain automations across our PSA, RMM, and cloud platforms to streamline workflows, accelerate ticket resolution, and keep client environments compliant and well-configured at scal

e.

Job Descrip

tion
Automation and scri

ptingBuild and maintain reusable automations in Immybot, PowerShell/Python for Windows, Microsoft 365, Azure/Intune, and common MSP too

ling.Create event-driven workflows using APIs, webhooks, and iPaaS/RPA (e.g., Microsoft Power Automate, Zapier, Logic A

pps).Implement self-healing tasks in RMM for alert remediation, patching, software deployment, and configuration drift correc

tion.
Workflow Optimi

zation
Map current service workflows (incident, request, change, onboarding/offboarding) and eliminate waste via auto

mation.Reduce technician touch time by building triage, enrichment, and classification automations in t

he PSA.Automate asset lifecycle tasks: discovery, tagging, baseline config, policy enforcement, and documentation u

pdates.Platform Engineering and Reli

ability
Own configuration hygiene across tenants (baseline policies, hardening, Intune device compliance, Conditional

Access).Create CI/CD pipelines for scripts and policy-as-code with version control, peer review, and r

ollback.Add observability: logging, metrics, alerting, and dashboards for automation success/fail

and ROI.
Data and Int

egrations
Integrate PSA, RMM, documentation, and billing systems to ensure single source of tru

th (SSOT).Build data pipelines to surface insights (e.g., ticket drivers, SLA risk, noisy alerts) and prioritize automatio

n backlog.
Governance, Security, and Do

cumentation
Follow change control, ITIL processes, and least-privi

lege access.Document runbooks, code, and deployment patterns; enable technicians to safely run

automations.
Impact and Su

ccess Metrics
Ticket reduction: decrease repeat/noise tickets and auto-resolve a targeted percentage of ale

rts/incidents.Speed: reduce time-to-first-response and time-to-resolution for top incide

nt categories.Technician productivity: increase tickets closed per FTE; reduce after-hour

s escalations.Configuration hygiene: increase baseline compliance (M365/Azure/Intune/RMM) and

reduce drift.Reliability: maintain automation success rate and rollback within

defined SLO

s.

RequirementsRequire

d Qualifications
3+ years in an MSP or similar multi-te

nant environment.Strong scripting in PowerShell; working kno

wledge of Python.Hands-on with at least one PSA (ConnectWise Manage, Autotask) and one RMM (NinjaOne, N-central, Kaseya, Datto RMM, Intune

for device mgmt).Microsoft 365/Azure AD/Entra/Intune administration and policy autom

ation experience.API experience: REST, JSON, OAuth; building integrations between PSA, RMM, documentation

, and monitoring.Version control (Git), code review, and basic C

I/CD for scripts.Understanding of ITIL incident/request/change practices and change

risk management.Strong documentation habits and ability to translate business requirements into tech

nical automation.
Prefer

red Qualifications
Experience with Microsoft Power Automate, Azure Logic Apps,

or other RPA/iPaaS.Infrastructure-as-code or policy-as-code exposure (e.g., Intune templates, Gra

ph API automation).Monitoring/observability tools (e.g., Sentinel, Log Analytics

, Splunk, Datadog).Security automation: Conditional Access, Defender for Endpoint policies, vulnerability rem

ediation workflows.Certifications: CompTIA Network+/Security+, Microsoft MS-102/SC-200/MD-102, ITIL Foundation, rele

vant RMM/PSA certs.
Example Pro

jects you might own:
Auto-triage: classify, enrich, and route tickets based on content, device signals,

and client priority.Self-healing: auto-restart services/processes, clear disk space, fix DNS/NTP, remediate c

ommon Windows events.Patch orchestration: approval policies with maintenance windows and

success verification.Onboarding/offboarding: user, mailbox, license, group, device, and access automation with

proof of completion.Drift control: reconcile device and software inventories, enforce baseline configs, and update documen

tation automatically.SLA risk alerts: proactive signals when SLA breaches are likely based on

backlog and pri

ority.
How You'll Work
Collaborate with Service Desk, NOC, and Engineering to identify top automation candi

dates and quantify ROI.Run discovery, design, pilot, and production rollout with clear acceptance criter

ia and success metrics.Maintain a transparent automation backlog with business value scoring and regul

ar stakeholder updates

.Tools you may use here

PSA: ConnectWise ManageRM

M/endpoint: ConnectWiseMicrosoft 365/Azure: Entra ID, Exchange Online, SharePoint/OneDrive, Defen

der, Conditional AccessScripting and CI/CD: PowerShell, Python, GitHub/GitLab, Azure

DevOps, REWST, ImmybotRPA/iPaaS: Power Automate, Azure

Logic Apps, Zapier/MakeMonitoring/Logs: Sentinel, Log Analyti