Motorcycle Accounts Specialist

Job Summary

The Motorcycle Retail Accounts Specialist supports day-to-day sales operations by servicing partner stores, monitoring area performance, and executing product and trade initiatives. The role ensures accurate implementation of programs, strengthens partner relationships, and contributes to sales and collection outcomes within the assigned motorcycle sales area.

Job Responsibilities

Financial Management (Trade Servicing and Support)

1. Supports area revenue generation by maintaining sales visibility, monitoring store performance, and coordinating activities that drive production within the designated motorcycle sales area.
2. Ensures collection persistency through regular follow-ups, coordination with partners, and timely escalation of overdue concerns.
3. Assists in implementing cost-efficient field activities by adhering to approved budgets and optimizing use of materials and resources during trade servicing.

Experience Management (Trade Servicing and Support)

1. Builds and maintains productive relationships with product partners and store personnel to strengthen communication, clarify requirements, and enhance profitability of assigned areas.
2. Conducts area and regional meetings in addition to regular store-level visits to understand store performance, address operational concerns, and ensure timely escalation of issues outside authority.
3. Acts as Product SME by delivering product orientations, clarifying product terms and conditions, and supporting programs that improve sales engagement and retention.

Process Management (Trade Servicing and Support)

1. Fulfills the following processes and activities consistently according to agreed-upon quality standards and turn-around time:
2. Store Servicing Support
3. a.1. Conducting structured trade servicing routines.
4. a.2. Monitoring product visibility and adherence to program mechanics.
5. a.3. Documenting store-level operational observations for evaluation and escalation.

b. Product Implementation Support

b.1. Executing product orientations and cascades based on prescribed guidelines.

b.2. Communicating program updates and operational requirements to store personnel.

b.3. Tracking store readiness and compliance with product instructions.

c. Regional and Area Operations Support

c.1. Monitoring area movements and operational factors affecting product performance.

c.2. Coordinating with internal teams for operational clarifications or assistance.

c.3. Preparing reports on store activities, program uptake, and identified gaps.

1. Follows established policies and guidelines, suggests improvements based on everyday experience and seeks guidance when needed.
2. Resolves simple concerns within their function efficiently and escalates issues as needed to maintain established Service Level Agreements (SLAs).

Data Management (Trade Servicing and Support)

1. Prepares accurate and timely reports on store visitation, product implementation, partner discussions, and area performance in accordance with reporting standards.

2.Maintains updated and organized records related to product orientations, field activities, partner information, and program compliance.

3. Ensures accuracy, completeness, and timely encoding of sales, servicing, and operational data required for monitoring and evaluation.

Qualifications

Must have at least a bachelor's degree in any field, preferably in Business-related programs.

1 year in sales, field servicing, or account management from any industry.

Experience in the automotive industry involving regular fieldwork as an essential part of the job.

Driver's License (Code A [2 wheels] & B [4 wheels])

Functional/ Technical Competencies

Field Sales Execution, Account Management, Basic Product and Industry Knowledge, Trade Servicing & Merchandising, Communication and Interpersonal Skills.

Core Competencies

Integrity: Building Trust, Accountability, Self-Awareness

Excellence: Results Orientation, Innovation, Organizational Savvy (Diskarte)

Malasakit: Customer Orientation, Relationship-Building, Teamwork