Job Description
Mortgage Resolution Specialist
Charlotte, NC, USA
Full-Time
Are you seeking a fulfilling office role with consistent hours, weekends and holidays off, and a chance to make a difference Join a fast-growing distressed sale management firm dedicated to helping homeowners navigate challenging financial situations while fostering a supportive and collaborative work environment.
Why Join Us
Our team is driven to create better outcomes for financially distressed individuals across the country. You'll work in a technology-driven office environment, gain exposure to exciting fields like real estate brokerage, mortgages, and real estate law, and build a meaningful career with purpose—all while enjoying the stability of a consistent schedule.
About The Role
As a Resolution Specialist, you'll serve as the primary point of contact for distressed homeowners, offering guidance, support, and compassion during difficult times. You will also work closely with mortgage servicing departments to help facilitate successful resolutions.
Your Responsibilities Will Include
- Digital filing, document auditing, and financial analysis (attention to detail and math skills are essential)
- Providing exceptional customer support and consultation to homeowners, real estate agents, and attorneys
- Problem-solving complex distressed homeownership scenarios while achieving the best possible outcomes for clients
- Managing and organizing workflows in a fast-paced, technology-driven office environment
- Maintaining a positive, professional, and optimistic attitude while handling sensitive situations
This role is ideal for highly motivated, career-oriented individuals who thrive in dynamic, problem-solving environments and enjoy working as part of a close-knit, mission-driven team.
What We're Looking For
- A college degree in a related or professional field is preferred, but not required for candidates with relevant experience
- 2-3 years of recent full-time, in-office experience with strong math, computer, and communication skills
- Willingness to obtain a real estate license (for compliance purposes only; no sales involved)
- Tech-savvy professionals who excel in communication and thrive in collaborative office settings
Perks of the Role
- Monday through Friday schedule (9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM) with weekends and holidays off
- Opportunity to work with a high-energy, supportive team where your contributions are recognized and rewarded
- Comprehensive training in a collaborative, innovation-focused environment
- Exposure to modern real estate and mortgage-related processes that can elevate your career
- Modern office environment with access to fitness facilities, break areas, and nearby dining options
- Health, vision, and dental insurance
- Paid time off, paid vacation, and paid holidays
Ready to Make a Difference
If you're an exceptional communicator with a passion for helping others and a drive to succeed, this is your opportunity to make a meaningful impact while growing your career in a supportive and growth-oriented environment.
Work Location
Eastwood (Quezon City),
- Office-based
- Should have strong internet connection (minimum of 20 mbps)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
