Job Title: Mortgage Processor
Location: Remote
Start Date: Immediate
Job Type: Full-Time (40 hours per week)
Job Summary
We're seeking an experienced and detail-oriented Mortgage Processor to support mortgage brokers in managing end-to-end loan applications for Australian clients. The role involves verifying documents, assessing financials, liaising with lenders, and ensuring compliance with NCCP and responsible lending requirements.
You'll handle PAYG and self-employed assessments, process commercial and trust loan structures, and maintain accurate data in CRM systems and lender portals. The ideal candidate has hands-on experience with Australian lender policies, exceptional attention to detail, and a strong compliance mindset.
Key Responsibilities
- Accurately input and verify loan details in CRM systems and lender portals.
- Review supporting documents to ensure compliance with Australian lending standards.
- Assess PAYG income using payslips, group certificates, and tax returns.
- Analyse financials for self-employed applicants (tax returns, financial statements, BAS, etc.).
- Process commercial lending structures, including trusts, companies, and SMSFs.
- Liaise with lenders to clarify outstanding documentation or conditions.
- Monitor loan application progress and flag delays or issues to brokers promptly.
- Provide administrative support to brokers to ensure a smooth loan process.
- Keep brokers informed on application status and outstanding tasks.
- Ensure all submissions meet NCCP and responsible lending requirements.
- Maintain adherence to lender policies and internal compliance frameworks.
Qualifications
- Minimum 1+ year experience in mortgage processing (bank or broker channel) within the Australian market.
- Strong understanding of lender policy for PAYG, self-employed, and commercial scenarios.
- Experience working with trust, company, and SMSF loan structures.
- Familiarity with broker CRMs such as MyCRM (preferred), Mercury or similar platforms.
- High level of document analysis and financial literacy.
- Strong written and verbal communication skills in English.
- Ability to manage workload independently and meet strict deadlines.
- Excellent attention to detail with a strong compliance mindset.
Preferred Attributes
- Previous experience working as part of an offshore or remote loan processing team.
- Exposure to various lenders and aggregator platforms in Australia.
- Familiarity with compliance tools and responsible lending guidelines.
- Proactive, solution-oriented mindset with the ability to work autonomously.
Application Process
To apply, please submit the following to [Confidential Information] and use the email subject Applicant: Mortgage Processor
- Updated resume
- Cover letter
- 1-minute Introduction Video
- Photo of work set up at home
- Screenshot of PC specs and speedtest from speedtest.net
*Note: incomplete applications will not be considered
Pre-hiring Requirements: (Not mandatory at this stage, but great to have ready)
To Help Us Move Quickly Through The Hiring Process, It Would Be Beneficial If You Already Have The Following Available Or Prepared
- 3 Character references (should be your current / previous lead or manager)
- Valid copy of NBI Clearance (for Filipino candidates)
- Valid copy of Police Clearance Certificate (for non-Filipino candidates)
