The Role
We're looking for an experienced Mortgage Broking Support who knows how to keep loan files moving and doesn't let details slip through the cracks.
You will manage loan applications from initial submission all the way through to settlement, ensuring every file is accurate, compliant, and progressing smoothly through the pipeline.
If you're comfortable handling complex applications, liaising with lenders, and managing multiple files at once, you'll fit right in.
This is an office based role.
What You'll Do
- Manage a pipeline of loan applications from assessment through to settlement
- Review, prepare, and verify loan documentation to ensure completeness and accuracy
- Process residential, refinance, self-employed & trust finance applications
- Run servicing calculations and review valuations to support lending outcomes
- Liaise with banks, lenders, brokers, valuers, and other stakeholders throughout the loan journey
- Monitor application progress, satisfy lender conditions, and follow up outstanding requirements
- Coordinate settlements and ensure all pre-settlement requirements are completed
- Maintain accurate records and workflow updates within CRM and loan processing systems
- Ensure all files meet compliance, documentation, and lender requirements
- Provide regular updates to brokers and internal stakeholders on application status
What We're Looking For
- At least 3-5 years of mortgage loan processing experience
- Strong end-to-end loan processing experience through to settlement
- Experience handling self-employed and trust applications
- Solid understanding of servicing calculations and valuation reviews
- Strong knowledge of mortgage lending processes, lender requirements, and compliance standards
- Experience liaising directly with banks and lenders
- Familiarity with Loan Market's MyCRM and ApplyOnline (AOL) is highly regarded
- Experience using workflow or pipeline management tools is a plus
- Excellent attention to detail and organisational skills
- Strong written and verbal English communication skills
- Able to manage competing priorities and deadlines without compromising accuracy
What This Role Suits
This role is perfect for someone who:
- Loves having control of a full pipeline of files
- Enjoys solving problems and finding ways to keep applications moving
- Can work independently without constant supervision
- Remains calm and methodical when deadlines are tight
- Takes pride in accuracy, compliance, and getting things right the first time
