Own the Loan Process and Make Every Deal Count
As a Mortgage Broker Support Officer, you will manage loan applications end-to-end, assess borrower scenarios, and structure deals aligned with lender policies. You'll work closely with the business owner, ensuring accurate submissions and efficient processing across the full loan lifecycle.
This role plays a strategic part in enabling business growth and operational efficiency. Build a long-term global career with Emapta, where top 1% talent thrives through international exposure, structured growth, and meaningful impact in mortgage operations.
Job Overview
Employment type: Full time
Shift: Day Shift, Weekends Off
Work setup: Onsite, Ortigas
Exciting Perks Await!
- Competitive Salary Package
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Minimum 3 years of proven experience supporting an Australian mortgage broker, with end-to-end application management experience
- Strong working knowledge of ApplyOnline and the ability to independently complete servicing and borrowing capacity calculations
- Hands-on experience handling PAYG and self-employed borrowers, owner-occupier and investment loans, first home buyers, and complex lending scenarios
- Solid understanding of Australian lender policies, with the ability to interpret requirements and structure applications accordingly
- Experience with Quickli, Mercury Nexus, SMSF lending, and working across multiple Australian lenders is highly regarded
- Strong analytical, problem-solving, communication, and client management skills, with excellent written and verbal English
- Highly organized, detail-oriented, proactive, and able to work independently, manage multiple files simultaneously, and thrive in a structured, process-driven environment
Your Daily Tasks
Deal Structuring & Scenario Assessment
- Assess client scenarios, conduct borrowing capacity and servicing calculations, analyze financial positions, and identify suitable lenders, products, and lending strategies by interpreting Australian lender policies across a broad panel
Application Management (End-to-End)
- Manage loan applications from enquiry through settlement, including lodging applications via ApplyOnline, preparing lender submissions, coordinating with lenders and stakeholders, tracking progress, and proactively resolving issues
Credit & Document Assessment
- Review and analyze PAYG income documents, self-employed financials, bank statements, and credit reports, identifying risks, inconsistencies, and compliance gaps while ensuring files meet lender and regulatory requirements
Client & Compliance Documentation
- Prepare Credit Proposals, compliance documentation, and accurate file notes aligned with Australian regulations, including NCCP and responsible lending obligations
Communication
- Maintain clear, professional communication with clients, lenders, and stakeholders, providing timely updates, requesting information efficiently, and escalating complex scenarios when needed
Success in the Role
- Deliver well-structured, compliant, high-quality submissions with minimal oversight, ensuring efficient application progression, reduced rework, and allowing the business to focus on growth and client relationships
Be Part of a Growing Mortgage Business Built on Expertise and Trust
Our client is a fast-growing mortgage brokerage focused on delivering tailored lending solutions to clients across Australia. Operating with a lean and highly skilled team, they prioritize quality, efficiency, and strong client relationships-making every team member's contribution directly impactful.
Joining their team means working closely with decision-makers, gaining hands-on exposure to complex deals, and building deep expertise in Australian lending within a business that values ownership and initiative.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
