PRIMARY RESPONSIBILITIES

·        SME Microsoft Intune administration, governance and day-to-day endpoint management operations for global standard workstations and supported mobile devices.

·        Serve as SME and escalation point for Intune, Windows Autopilot, endpoint compliance, configuration profiles, application packaging, software deployment, BitLocker, LAPS, Conditional Access and Microsoft Defender for Endpoint integration.

·        SME L2/L3 technical troubleshooting for Intune enrollment, policy conflict, device compliance, Autopilot provisioning, application deployment, remediation scripts and endpoint security issues.

·        Review, approve and maintain Intune technical standards, configuration baselines, implementation plans, support handover packages and operational documentation.

·        Coordinate Intune operational support with Service Desk, Local IT, Security, Infrastructure, regional stakeholders and Microsoft support during incidents, changes and project activities.

·        Drive continuous improvement, automation, reporting and proactive monitoring for endpoint health, compliance, deployment success and recurring issues.

·        Ensure adherence to ITIL processes for incidents, requests, problems, changes and major incident support related to endpoint management services.

·        Support knowledge transfer, coaching and skills development for L1/L2/L3 resources assigned to Modern Desktop and Intune operations.

BEHAVIOR ABILITIES

·        5-7 years of IT Infrastructure, End User Computing or Modern Workplace experience.

·        5+ years supporting Microsoft 365 or endpoint technologies.

·        3+ years managing Microsoft Intune in an enterprise environment.

·        Strong leadership, ownership, communication and stakeholder management skills.

·        Ability to analyze incidents, identify patterns, synthesize technical findings and drive corrective actions.

·        Customer-service oriented, organized, rigorous and able to work with people within and outside IT.

·        Comfortable supporting a global, multicultural and 24x7 operational environment.

·        Willingness to coach team members, build documentation and support upskilling of L1/L2/L3 resources.