Who we are
ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.
With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.
Responsibilities:
- Assist Sales team on configuration, troubleshooting, endorsement of BPI AIA Mobile Systems app errors.
- Provide guidance on basic troubleshooting and process of the systems.
- Provide Applications support and guidance on features, functions, and use of products and versions.
- Incident and Service Request fulfilment by ensuring the approved process is completed or dispatching to Customer's service provider to complete the process.
- Provide customers with a solution through information gathering, analytical troubleshooting and problem research, or to route or escalate the call or email to the appropriate resolution group.
- Act as a technical consultant on all customer interaction (call, email, chat), treating each contact as an opportunity to provide customer satisfaction.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Equivalent work experience may be considered.
- 2–5 years of experience in IT support, mobile device management, or systems administration.
- Experience supporting iOS and Android platforms.
- Experience with MDM platforms such as Microsoft Intune, VMware Workspace ONE, or similar solutions.
