Manages day to day operation MIS team that use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations.
Implements and oversees the analytical approaches and methodologies. Developing strategies, and making suggestions for improvement, insight, and recommendations to management for decision making and strategic planning.
Controls and develops internal/external information sources for business analysis. Manages subordinate staff in the day-to-day performance of their jobs.
Ensures that project/department milestones/goals are met and adhering to approved budgets.
Extensive knowledge of department processes
Will be doing analytics on operational performance metrics
Analyse performance, correlate metrics and drive targeting action plan
Provide recommendations to improve account performance
Will be doing a deep dive analysis of the performance
Give presentation of analysis to stakeholders and clients
Supervises personnel under the Department such as MIS Analyst develops, coaches, and motivates personnel on day-to-day activities
Maintains strong customer service orientation in dealing with various departments and Department heads
Performs other duties that may be requested from time to time
Knowledge, Skill Set & Qualifications Required (External)
Background with Workforce facets such as capacity planning, forecasting and other Workforce metrics/calculations call volumes, AHT, adherence, intraday patterns, root cause analysis
Effective communication and interpersonal skills
Excellent presentations skills (Powerpoint, Excel, Google sheets etc.)
Proficient in analysis and interpretation of data
Strong leadership abilities and good time management skills
