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MIS Analyst

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  • Posted 21 hours ago
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Job Description

The Responsibilities:

  • Develop and distribute Contact Center reporting
  • Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports
  • Responsible for data integrity, accuracy of all reporting requirements
  • Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting
  • Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
  • Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights
  • End to End lifecycle management and maintenance of Dashboards and reports
  • Communicate effectively during the development phase for tool / report implementation
  • Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation
  • Maintaining and updating trackers for ongoing programs & projects
  • Assisting in automating reports by designing macros
  • Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business
  • Improve the data availability by being the liaison between cross functional teams
  • Partner with the application / delivery team on developing reports/ dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI and other dashboards
  • Leverage data and information structure to ensure - single source of information

Knowledge, Skill Set & Qualifications Required

  • Must be a regular employee of Ubiquity
  • At least 6 months in their current role
  • Average Scorecard Rating (3 months) should be at least 3.0 or Meets Expectations
  • No active Disciplinary Action (DA)
  • Knowledgeable with Data Analysis
  • Excellent Computer Skills - Microsoft Office, Word, Excel, Adobe Preferred, GSuites

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Job ID: 149138323