Powering Global Mortgage Careers with the Right Support Behind YouIntroduction
As a Mid-LevelAU Mortgage Loan Administrator, you will assist brokers by interpreting lender policies, supporting loan lodgements, and ensuring seamless communication across the lending process. Your role is key to maintaining accuracy, compliance, and efficiency in every transaction.
You'll be part of a globally connected team supporting Australian stakeholders-positioning you for a long-term global career with meaningful impact and a top 1% experience designed for high-performing talent.
Job Overview
Employment type: Full time
Shift: Day Shift, Weekends Off
Work setup: Permanent Work From Home/Remote
Exciting Perks Await!
- Competitive Salary Package
- Permanent WFH arrangement
- HMO coverage with free dependent
- Day shift schedule
- Fixed weekends off
- Emapta customized laptop with extra monitor and peripherals
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 2-3 years of experience in residential lending
- At least 1 year of administrative support experience in the AU mortgage industry, including credit management
- Hands-on experience with loan lodgement processes
- Proficiency in ApplyOnline and property valuation tools such as CoreLogic
- Strong understanding of lending terminology, policies, and regulations
- Excellent problem-solving and troubleshooting skills
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Strong task prioritization skills and the ability to manage shifting deadlines
- Self-managed with the ability to handle multiple priorities
- Critical thinker with a proactive approach
- Professional, personable, and relationship-focused
- Team player with a results-driven mindset
- Proficiency in Microsoft Excel
- Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent is highly preferred
Technical Skills
Your Daily Tasks
- Interpret, clarify, and implement product changes and lender policy updates
- Provide support to the broker network through email, telephone, and forums
- Offer SME guidance to brokers to help structure deals and navigate lending policies
- Troubleshoot product and policy issues as they arise
- Communicate lender updates and changes to the franchise network
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
