Job Description
Configure, install, administer, operate, upgrade, monitor, sustain, and support existing business intelligence platforms and other related infrastructure. You will also be responsible for service delivery across these platforms.
Job Responsibilities
Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
Reviews the production readiness of technology solution implementations and application deployments and coordinates next steps across the involved teams
Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts
Effectively uses logic as a problem-solving tool
Demonstrates understanding of statistical models for problem analysis
Actively helps team members and makes suggestions to improve practices
Requirements
Typically requires 3+ years of relevant experience
Requires in-depth knowledge and expertise in business intelligence tools. It is preferred to have experience managing Business Intelligence platforms including Qlik, MicroStrategy, Business Objects and Power BI.
Perform deployments, job scheduling, monitoring platforms.
Experience with programming languages like Python, Terraform, Ansible and other deployment software is preferred
Participate in an On-Call rotation
A solid understanding of the broader technology portfolio
Experience managing services running on both Linux and Windows Operating Systems on- premises and in AWS
Stays abreast of industry trends and technologies
Maintains root cause analysis skills for investigation of incidents impacting technology availability
Reviews capacity utilization for trends and raises awareness across teams to address areas ofexcess and shortages
Administers processes and procedures related to code management
Engages various teams to evaluate and implement performance tuning recommendations
