Microsoft Practice Lead

Company Overview

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Description

The Practice Lead for Microsoft is responsible for defining, scaling, and governing the Microsoft practice across the organization. This role owns the end-to-end Microsoft capability—from strategy and architecture through delivery and optimization—ensuring the platform delivers measurable business value across sales, service, marketing, and digital engagement functions..

Key Skills & Experience

Required:

• 12+ years of experience in CRM, enterprise applications, or digital platforms, with at least 5 years in a Microsoft leadership or practice-building role.
• Strong hands-on knowledge of Microsoft platform capabilities and architecture across multiple clouds.
• Proven experience leading large-scale Microsoft implementations or transformations.
• Experience building and scaling delivery teams and platform practices.
• Strong executive communication and stakeholder management skills.

Preferred:

• Microsoft certifications (e.g., Microsoft Certified Technical Architect, Application Architect, or Platform Developer).
• Experience in consulting, systems integration, or technology services organizations.
• Exposure to integration platforms, data platforms, and cloud ecosystems.
• Experience in regulated or enterprise-scale environments.

Success Measures:

• Growth and maturity of the Microsoft practice
• Quality and predictability of Microsoft delivery outcomes
• Client adoption, satisfaction, and business value realization
• Revenue growth and partner standing with Microsoft
• Strength and sustainability of Microsoft talent and certification pipeline