The Microsoft Exchange Unified Messaging Engineer will be responsible for designing, implementing, and supporting Exchange Unified Messaging (UM) solutions within enterprise environments. This role ensures seamless integration of voice messaging, email, and collaboration services, while maintaining high availability and security standards.
Key Responsibilities
- Configure, manage, and troubleshoot Microsoft Exchange Unified Messaging systems and related components.
- Provide advanced technical support for Exchange UM, including voicemail integration, call answering rules, and auto-attendant configurations.
- Collaborate with cross-functional teams to ensure smooth deployment and migration of UM services.
- Monitor system performance, apply patches, and conduct regular health checks to maintain service stability.
- Document technical processes, configurations, and troubleshooting steps for knowledge sharing.
- Ensure compliance with organizational security and data protection policies.
- Participate in capacity planning and disaster recovery strategies for messaging systems.
- Provide white-glove support to internal stakeholders and assist in onboarding and issue resolution for M365 services like Exchange Online, SharePoint Online, and Teams.
Qualifications
- At least 5 years of relevant work experience in Microsoft Exchange Unified Messaging
- Experience with Microsoft Exchange Server and Exchange Online.
- Knowledge of Unified Messaging features (voicemail, auto-attendant, PBX/VoIP integration).
- Familiarity with Microsoft 365 administration.
- Understanding of SMTP mail flow.
- Basic knowledge of security and compliance tools (e.g., Proofpoint).
- Strong problem-solving and communication skills.
- Willing to work in Cebu office
Good-to-Have Skills
- PowerShell scripting for automation.
- Knowledge of VoIP technologies and PBX systems.
- Familiarity with Microsoft Teams Voice and telephony integration.
- Understanding of Active Directory and Azure AD.
- Exposure to email security tools (e.g., Proofpoint).
- Basic networking knowledge (DNS, TCP/IP).
- Experience with migration projects (on-prem to cloud).
- Microsoft 365 Messaging Administrator certification.
