Company: Union Bank of the Philippines
Position: Merchant Relationship Manager
Office Location: Eastwood, Quezon City
Job Summary: The
Merchant Relationship Manager manages and grows a portfolio of merchant accounts by driving sales volume, revenue, and long-term partnerships. The role focuses on deepening merchant relationships, identifying growth opportunities and ensuring strong performance and regulatory compliance in collaboration with cross-functional teams.
Duties And Responsibilities
Growth in Merchant Portfolio / Business Development
- Identify and execute strategic merchant partnerships to drive growth of proprietary programs such as PayEasy, PayLater, E commerce, and On-Us (straight transactions).
- Coordinate with cross functional units to launch programs that support Issuing initiatives and generate incremental revenues, including new and untapped growth opportunities.
- Move On-Us transactions of identified merchants to UnionBank Acquiring to optimize volumes and revenues.
- Proactively cross sell applicable UnionBank products, marketing programs, and facilities to deepen relationships and maximize sales growth.
- Participate in general assemblies to equip relationship managers with knowledge to effectively pre sell UnionBank's payment gateway solutions.
Merchant Account Management
- Act as the designated lead in maintaining a centralized pipeline of merchant leads and referrals, with regular tracking and status reporting.
- Ensure completeness and 100% compliance of onboarding documents for assigned merchants in accordance with bank policies and regulatory requirements.
- Monitor and communicate merchant volumes within the assigned portfolio to anticipate potential downtrends, proactively address issues, and recommend mutually beneficial solutions.
- Conduct regular and structured merchant visits, primarily at head offices and through weekly outlet engagements, to strengthen frontliner relationships and keep UnionBank top of mind.
- Liaise closely with internal teams to efficiently resolve merchant inquiries, requests, and concerns.
- Work with the Merchant Sales Team and cross functional stakeholders to track, analyze, and report performance, identify gaps, and implement corrective actions.
- Manage projects end to end to ensure successful implementation, timely execution, quality delivery, and full compliance with all requirements.
- Enhance end to end customer experience and engagement by ensuring strong Issuing support for proprietary programs.
Qualifications
- Bachelor's degree in Business, Finance, Marketing, or a related field; equivalent experience may be considered.
- Proven experience in merchant relationship management, account management, sales, or payments/financial services.
- Strong capability to manage and grow merchant portfolios, including performance monitoring, issue resolution, and revenue optimization.
- Working knowledge of payment solutions, including e commerce, merchant acquiring services, and credit cards/retail marketing.
- Effective relationship building, communication, presentation, and networking skills for engaging internal and external stakeholders, including regional teams to drive sales growth.
- Proven ability to collaborate closely with cross functional teams and frontliners to deliver initiatives and meet targets.
- Strong sense of ownership, attention to detail, and accountability, particularly in managing PayEasy initiatives, compliance requirements, and contract or document reviews.
- Leadership capabilities with the ability to manage multiple priorities and initiatives simultaneously.
Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn
